FAQs

Find out the answers to some of the main questions asked about my business. If you still can’t find the answer you are looking for please contact me and I will be happy to chat.

Yes! However please be aware that my hours have changed so I can provide childcare for my children. My hours are now Mondays, Tuesdays, Thursdays & Fridays 8pm – 10pm. You can still contact me however I may take a while to get back to you.

All current clients have been given the option to change to either pause their projects or to switch their projects onto one of my payment plans. My invoice payment dates have also increased to 4 weeks to give you time to arrange payment. However, if you are struggling please contact me.

With printing it depends on the finish and quantity that you require. For runs over 50 I use a printing company called Bury Repro as they are set up to complete larger runs.

I have two payment plans – one of 3 instalments and one of 4 instalments. On a payment plan your first instalment becomes your deposit, and the last instalment being your final payment once you are happy with the project. During the project there will be dates for when each instalment is due which will be detailed in your project information document. If you are struggling to keep up with payment please contact me.

All copyright of any designs are by default owned by me. This allows me to advertise my services and provide examples of my work to clients. Unless stated, I may also use some progress work as working examples so if you wish to keep your project quiet until a launch day please let me know. If you would like to buy the copyright of your project please contact me.

If there is a project that you want to discuss that you cannot see listed please contact me and we can have a chat about it.

Feedback – good and bad -can be left either on my facebook page or on my google business page. Please be aware that I may also use your review to promote my services in other areas and platforms.

No. However I do have a limit the number of projects I take on a month so I can ensure that I dedicate enough time to your project and others. If you want me to work on your project exclusively please contact me.

The deposit for all work costing £150 or over is 50% which is non-refundable. Any projects  £100 or less will require 100% of the cost upfront with 20% of this amount being non-refundable. If you are on a payment plan this does not apply to you and you will need to follow the details set out in your payment plan

My header background (which I also use in my social media posts) a photo by S O C I A L . C U T on Unsplash.

In line with the General Data Protection Regulation (GDPR) I ensure the following:

  • Your data will only be used in the areas that you have specifically granted permission for and specified in your Project Information document under the GDPR section.
  • If you have submitted your data to receive my newsletter it will be held in my newsletter provider Flodesk who follow GDPR requirements. You can at any time unsubscribe from the newsletter.
  • All personal data given to me is held securely and removed after 6 months of your project being completed. You will receive a notification 1 month prior to your details being removed.
  • If you are a client, your details will only be shared between myself and my accountant. No one else will have access to your data.

If you would like to request what data I hold for you please contact me.