FAQs

Find out the answers to some of the main questions asked about my business. If you still can’t find the answer you are looking for please contact me and I will be happy to chat.

Yes! I now work Tuesday, Wednesday and Thursday between 10.30am – 2.30pm.

All projects must be either paid 100% in advance or you can opt in to spread the cost over 3 monthly instalments.

If you would like to spread the cost of your brand identity I offer a 3 month instalment plan which is managed by Klana. This is an interest free instalment plan which will take out regular payments for the project on a monthly basis. 

With printing it depends on the finish and quantity that you require. For runs over 50 I use a printing company called Bury Repro as they are set up to complete larger runs.

All copyright of any designs are by default owned by me. This allows me to advertise my services and provide examples of my work to clients. Unless stated, I may also use some progress work as working examples so if you wish to keep your project quiet until a launch day please let me know. If you would like to buy the copyright of your project please contact me.

If there is a project that you want to discuss that you cannot see listed please contact me and we can have a chat about it.

Feedback – good and bad -can be left either on my facebook page or on my google business page. Please be aware that I may also use your review to promote my services in other areas and platforms.

No. If you want me to work on your project exclusively please contact me.

In line with the General Data Protection Regulation (GDPR) I ensure the following:

  • Your data will only be used in the areas that you have specifically granted permission for and specified in your Project Information document under the GDPR section.
  • If you have submitted your data to receive my newsletter it will be held in my newsletter provider Flodesk who follow GDPR requirements. You can at any time unsubscribe from the newsletter.
  • All personal data given to me is held securely and removed after 6 months of your project being completed. You will receive a notification 1 month prior to your details being removed.
  • If you are a client, your details will only be shared between myself and my accountant. No one else will have access to your data.

If you would like to request what data I hold for you please contact me.